Privacy Policy

1. Who we are and what this covers

LABIIUM Ltd. ("LABIIUM", "we", "us", or "our") operates this website. This policy explains how we handle personal information when you browse the public website, contact us, subscribe to updates, schedule a call, or request a resource.

LABIIUM is the controller of personal information collected through this website where we decide why and how it is used. Product deployments, customer projects, and services may have additional privacy terms or a separate data-processing agreement.

2. Information we collect

• Contact details: name, email address, company or lab, optional phone number, subject, and the message you send us.
• Bookings: name, email address, company, time zone, selected meeting time, and any notes or answers you provide when scheduling a call.
• Newsletter details: your email address, subscription status, and the source of the subscription request.
• Resource requests: your email address and the resource requested when a download requires an email or delivery receipt.
• Technical information: information normally available from a web request, such as IP address, browser or device details, pages visited, referring page, campaign parameters, and request times.

Please do not send passwords, payment-card details, health information, or other sensitive information through a public form unless we have specifically asked for it through an appropriate channel.

3. How we use information

• Reply to questions, enquiries, and partnership requests.
• Arrange and administer requested calls or meetings.
• Deliver requested resources and email updates.
• Operate, secure, troubleshoot, and improve the website.
• Understand general website usage and campaign performance without intentionally putting form contents into analytics events.
• Meet legal, regulatory, fraud-prevention, and record-keeping obligations.

4. Lawful bases

Where UK, EU, or similar data-protection law applies, our lawful basis will depend on the activity. This may include taking steps at your request before a contract, performing a contract, our legitimate interests in running and securing the website and responding to business enquiries, your request or consent to receive newsletter updates, and compliance with a legal obligation.

You can withdraw consent for marketing at any time. Withdrawal does not affect processing that took place before withdrawal or processing that has another lawful basis.

5. Analytics, local storage, and cookies

The deployment may enable a first-party analytics endpoint to record page views, dwell time, scroll milestones, and selected conversion events. When enabled, those events can include the page path, page title, host, referrer, campaign parameters, and event time. Form field values are not intentionally included in these events. An optional Plausible analytics script may also be configured; its processing is described in Plausible's own privacy information.

The site stores a theme preference in browser local storage and may use session storage to keep a requested download available while you move between pages. These values are used for site functionality and are not intended to identify you. Hosting, embedded services, or analytics providers may use cookies or similar technologies. We do not intentionally use advertising cookies.

You can control cookies and storage through your browser. Where a non-essential technology requires consent, the deployment should provide the controls required by applicable law.

6. Who we share information with

We may share the minimum information needed with service providers that host the website or API, deliver email, manage newsletter subscriptions, provide scheduling, deliver files, or help us understand website usage. These providers may act as processors or independent controllers depending on the service and their own terms.

We may also disclose information where required by law, to protect people or the website, enforce our terms, or support a business transfer. We do not sell personal information.

Some providers may process information outside the UK or European Economic Area. Where required, we use an appropriate transfer mechanism and protections for that processing.

7. Retention and security

We keep information only for as long as it is needed for the purpose it was collected, including responding to an enquiry, maintaining a requested booking, delivering a resource, managing a newsletter subscription, meeting legal obligations, resolving disputes, and maintaining legitimate business records. Newsletter data is removed or suppressed when you unsubscribe, subject to records needed to honour that request.

We use reasonable technical and organisational measures to protect personal information. No online service can guarantee absolute security, so please use care when deciding what to include in a message.

8. Your rights

Depending on where you live and the law that applies, you may have the right to access, correct, delete, restrict, or object to our use of your personal information, request portability, or withdraw consent. To make a request, contact contact page. We may need to verify your identity before responding.

If you are in the UK and are unhappy with how we use your information, you can complain to the Information Commissioner's Office. You may also contact the data-protection regulator in your country.

9. Children

This website is intended for professional and general business audiences. It is not directed at children, and we do not knowingly collect personal information from children through the public website.

10. Changes and contact

We may update this policy when our website, services, or data practices change. The date at the top of this page shows when it was last updated. Questions, requests, and concerns can be sent to contact page.